We will not accept any item that has physical damage. Physical damage is any damage that is not caused by any normal wear and tear. If we receive an item that is physically damaged, it will be returned to the buyer at their expense.

The most common forms of physical damage we receive are from CPU's and motherboards returns caused by incorrect installation. To clarify some common examples of physical damage please see below. Please understand that these are policies established by the manufacturer and some of the definitions below were taken directly from them:

CPU

Over clocking or improper installation of CPU may result in chips or burns. All CPU’s that are chipped, burnt or have bent or broken pins are considered physically damaged and are not eligible for replacement or refund. Also, please be careful not to over apply thermal paste to your CPU or heatsink.  Any paste appearing on CPU pins is also considered physical damage and is ineligible for return. Bent pins - When pins are bent, the processor cannot be inserted into the socket on the motherboard. The damage may be caused by mishandling the processor, improper removal of the processor from the shipping material, or incorrect insertion into the processor socket.

Thermal Paste on the Pins - Foreign material such as thermal paste on a component prevents reliable connectivity between the motherboard and CPU.

Motherboard Return Policy

Physically damaged motherboards will be denied and will be shipped back to the buyer at their own expense. Physical damage includes chips, burns, scratches, thermal paste in the CPU socket, bent pins, etc. Please note that any scrapes to the metal around the screw holes caused by over tightening of case screws is also considered physical damage so please be careful when installing your motherboard. Bent pins - When pins are bent, the processor cannot be inserted into the socket on the motherboard. The damage may be caused by mishandling the processor, improper removal of the processor from the shipping material, or incorrect insertion into the processor socket.

Thermal Paste on the Pins - Foreign material such as thermal paste on a component prevents reliable connectivity between the motherboard and CPU.

Screwdriver Damage - Screwdrivers used during integration may slip and strike motherboard components causing damage leading to system failure. This can also happen around mounting holes caused by over tightening of case screws

Trace Damage - A damaged or cut trace on a motherboard may cause the system to fail. Damage to traces may occur around mounting holes and around heat sink assemblies. They may also occur on the secondary side (back) of the motherboard.

Corrosion - A chemical action destroys a metal surface through oxidation, electrolysis, or contamination. Corrosion may prevent connectivity causing a system to fail.